Refund policy
At HB Traders, we want every customer to have a smooth and confident shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
We accept return or exchange requests within 7 days of receiving your order.
To be eligible for a return, the product must:
- Be unused and in its original condition
- Include all original packaging, accessories, and components
- Not show any signs of damage, misuse, or wear
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery with your order details and clear images/videos of the issue. Our team will review the request and assist you with a suitable solution.
Non-Returnable Items
Returns may not be accepted for:
- Products damaged due to misuse or improper handling
- Items missing original packaging or accessories
- Products that have been used extensively
Refund Process
Once your return request is approved and the product is received and inspected, we will process your refund or exchange.
Refunds will be issued according to the original payment method where applicable. Processing times may vary depending on your payment provider.
Exchange Policy
If you receive a defective or incorrect item, we will assist with an exchange or replacement based on product availability.
Return Shipping
Customers may be responsible for return shipping costs unless the product received was damaged, defective, or incorrect.
Contact Us
For any return or refund requests, please contact our support team with your order number and details of your request. We are committed to resolving your issue as quickly as possible.
Need help?
Contact our support team at 0321 6978175.